Sutter Urgent Care - Scotts Valley

Contacts

Address:
4663 Scotts Valley Drive, Scotts Valley, CA 95066
Get directions

Website:
sutterhealth.org

Phone number:
+1 831-458-6335

Categories:
Establishment   Health  

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Reviews about Sutter Urgent Care - Scotts Valley

• Vickie Purser

  Jul, 04 2018
  ★ ☆ ☆ ☆ ☆
  Actually I really would give the facility a -5 stars. I had two granddaughters visiting from out of state and my daughter was in Spain. She had called their call center from Spain before sending me there to see if they would accept her Utah insurance and they assured her that they would with a $45 copay. When I got there they said it would be a three-hour wait and the charge would be $300 for each girl. They had absolutely no sympathy or concern for my dilemma as an older woman with three little girls with me, two of them with painful earaches. It was all about the money. Even though I told them that my daughter had talked with a specific person at their call center all they could say was that they didn't know who that was and they still needed the $600 upfront. I would NOT recommend them to anyone!! It was totally about the money. After that, I traveled to Cupertino to Minute Clinic in the CVS Drug Store and was treated with respect, kindness and understanding. I wasn't charged an outrageous amount for copay. They were thorough in examining each of the girls and I got prescriptions filled right at the same facility. It was worth leaving Scotts Valley Urgent care facility and making the 35 minute drive to Cupertino to the Minute Clinic.

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